In a move that’s set to supercharge its AI capabilities, Tata Communications has snapped up a majority 51% stake in US-based Commotion Inc., an AI-native enterprise SaaS platform. This cash deal, valued at approximately USD 25.5 million (around ₹227 crores), was executed through its Dutch subsidiary, Tata Communications (Netherlands) B.V., and closed on December 1, 2025 (US time).
This isn’t just another acquisition—it’s a strategic play to integrate cutting-edge AI into Tata’s Digital Fabric, especially enhancing its Customer Interaction Suite (including Kaleyra). Expect smarter, more personalized customer experiences ahead!
The Big Picture: Why Commotion?
Founded in March 2022, Commotion Inc. specializes in AI-driven solutions that help enterprises automate and personalize interactions across digital channels. With operations in the US and a subsidiary in India, it offers:
- Omnichannel CX Automation: Real-time, data-driven hyper-personalized engagements.
- Voice AI: Ultra-low latency speech-to-speech models.
- Autonomous Digital Agents: Compliant, intelligent AI entities for customer-facing and internal functions.
Commotion’s platform unifies Voice AI, Agentic AI Builder, and Omnichannel Journey Orchestration, shifting from reactive to predictive interactions. For the year ended December 31, 2024, it reported revenues of USD 118,750 (~₹1.06 crores)—small now, but packed with potential.
The acquisition will blend Commotion’s tech with Tata’s Kaleyra suite, enabling automated, AI-guided customer journeys. As A.S. Lakshminarayanan, MD & CEO of Tata Communications, put it: “This marks a significant step in our journey to redefine customer experience in the AI era… making our Digital Fabric more intelligent, adaptive, and future-ready.”
Murali Swaminathan, CEO of Commotion, echoed the excitement: “This isn’t just about capital. It’s about conviction… Together, we will unlock AI’s full potential in many industry sectors.”
