One Point One Solutions Wins ₹39.32 Crore Customer Experience Mandate from Power Utility
One Point One Solutions Limited has secured a ₹39.32 crore Customer Experience Centre of Excellence (CoE) mandate from a leading power utility company, strengthening its enterprise order pipeline and expanding its presence in the utilities and critical infrastructure segment.
The company disclosed the development to the stock exchanges on September 23, 2026, under Regulation 30 of the SEBI Listing Obligations and Disclosure Requirements (LODR) Regulations.
₹39.32 Crore Mandate Covers Multiple Customer-Service Functions
The mandate is broader than a conventional contact-centre contract.
According to the company, the engagement will be delivered through its Navi Mumbai and Indore delivery centres and will cover an integrated customer-experience ecosystem comprising:
- Customer contact centre operations
- Physical Experience Centres (PEC)
- Back-office support
- Digital customer service functions
The company has not disclosed the identity of the power utility in the exchange filing.
One Point One to Deploy AI and Automation
A key feature of the contract is the planned integration of AI and automation into the customer-service ecosystem.
One Point One Solutions said it will deploy its operational and domain capabilities alongside ResolX, its agentic AI business, to support:
- Customer engagement
- High-volume process automation
- Analytics-led decision-making
- Faster service responsiveness
- Digital customer-service operations
The company said the combination of human expertise, technology and AI could help improve process efficiency and scalability across large customer operations.
Expansion into the Utilities Sector
The new mandate gives One Point One Solutions an additional foothold in the utilities and critical infrastructure ecosystem.
Customer-facing operations in the utilities sector typically require large-scale service infrastructure, multiple customer touchpoints and increasing digital engagement.
The company said the contract is aligned with its strategy of building a diversified enterprise customer base across sectors including BFSI, healthcare, retail, telecom, technology, travel and utilities.
ResolX Adds an AI Layer to the Business
ResolX is the agentic AI innovation brand of One Point One Technology Labs Pvt. Ltd., a subsidiary of One Point One Solutions.
The platform is built around what the company describes as Resolution-as-a-Service (RaaS), combining agentic AI, enterprise workflows, intelligent orchestration, governed data and human expertise.
The company says ResolX is designed to work across voice, chat, email and digital channels, particularly for complex and regulated enterprise workflows.
For investors, the development is relevant because it shows how One Point One is attempting to move beyond traditional outsourcing and contact-centre services toward technology-led customer-experience operations.
What the Order Means for the Order Pipeline
The ₹39.32 crore mandate adds to One Point One Solutions’ enterprise business pipeline and represents another large customer engagement for the company.
However, the announced contract value should not be treated as immediate revenue or profit. The actual financial impact will depend on the contract structure, execution schedule, service volumes and revenue-recognition pattern.
The filing provided does not disclose the contract tenure or the expected quarterly revenue contribution.
Investors may therefore track subsequent financial disclosures for the actual contribution from this mandate.
Company Expanding AI-Led Enterprise Operations
One Point One Solutions said it currently operates 10 global delivery centres and employs more than 8,000 professionals, with operations serving clients across India, the US, Europe and Latin America.
Its business portfolio includes customer-experience management, digital transformation and automation, finance and accounting outsourcing, trust and safety, supply-chain and operations management, creator-economy support, and medical-records and litigation support.
The latest power-utility mandate adds another large enterprise use case for this platform.
Key Points for Investors
- Order value: ₹39.32 crore
- Client: Leading power utility company; name not disclosed
- Business: Customer Experience Centre of Excellence
- Delivery centres: Navi Mumbai and Indore
- Scope: Contact centre, physical experience centres, back-office and digital customer service
- Technology: AI, automation, analytics and ResolX
- Sector: Power utilities and critical infrastructure
- Contract tenure: Not disclosed in the filing
- Execution/revenue schedule: Not disclosed
- Related party: No such relationship has been indicated in the supplied disclosure
Bottom Line
The ₹39.32 crore mandate is a meaningful order win for One Point One Solutions, particularly because it combines multiple customer-service functions with AI and automation and expands the company’s presence in the utilities sector.
The next important factors for investors will be execution, contract duration, revenue recognition, margins and whether the company converts similar enterprise mandates into a sustained increase in its order pipeline and financial performance.
Source: Company exchange filing and press release.
Disclaimer: This article is for informational purposes only and is not investment advice. The company’s forward-looking statements are subject to business, economic, competitive and regulatory risks, and actual results may differ.
