One Point One Solutions Wins Best Use of AI in Customer Service Award at India CX Strategy & Summit 2026
One Point One Solutions Limited has been recognised with the ‘Best Use of AI in Customer Service’ award at the India CX Strategy & Summit 2026, highlighting the company’s growing focus on artificial intelligence, automation and digital transformation in customer experience management.
The company, which trades on the NSE under ONEPOINT and on the BSE under 544748, said the recognition reflects its efforts to use AI to improve customer engagement, operational efficiency and measurable business outcomes. One Point One Solutions has been expanding its capabilities in conversational AI, intelligent automation, analytics and digital transformation as enterprises increasingly adopt AI-driven customer service models.
One Point One Solutions Uses AI to Transform Customer Experience
According to the company, its AI-led solutions are designed to improve customer engagement through faster response times, personalised interactions, intelligent automation and scalable support models. The company combines AI technology with domain expertise and human intelligence to help enterprises deliver more consistent and efficient customer experiences.
One Point One Solutions said its approach extends beyond simply automating customer interactions. Its AI capabilities are also being applied to decision-making, process optimisation and broader customer experience operations, to create measurable improvements across the customer experience value chain.
Growing Focus on Conversational AI and Automation
Over the past year, One Point One Solutions has accelerated investments in conversational AI, intelligent automation, analytics and digital transformation. The company is positioning these capabilities to help organisations respond to changing customer expectations while improving operational performance in an increasingly digital-first environment.
The company said it is focused on moving AI applications beyond experimentation and towards practical business outcomes, including improved customer experience, operational efficiency and scalable service delivery.
Management Commentary
Commenting on the recognition, Akshay Chhabra, Chairman and Managing Director of One Point One Solutions Limited, said the award validates the company’s belief that the value of AI extends beyond automation and lies in making customer experiences more intelligent, responsive and outcome-driven.
He highlighted the company’s strategy of combining AI, technology, domain expertise and human intelligence to help enterprises rethink customer experience delivery. He also credited the company’s teams for their contribution to its focus on innovation and customer experience transformation.
India CX Strategy & Summit Recognises AI Innovation
The India CX Strategy & Summit 2026 brings together customer experience leaders, business executives, technology innovators and industry experts to discuss developments shaping the future of customer engagement.
The recognition gives One Point One Solutions additional visibility as an AI-enabled customer experience and enterprise operations provider at a time when businesses are increasingly looking for ways to integrate generative AI and automation into their operations.
One Point One Solutions’ Business Operations
Founded in 2008, One Point One Solutions is an India-headquartered customer experience and operations management company with more than 17 years of delivery expertise. The company operates nine global delivery centres and employs more than 6,000 professionals, serving customers across India, the United States, Europe and Asia.
Its service portfolio includes:
- Customer Experience Management
- Digital Transformation and Automation
- Finance & Accounting Outsourcing
- Trust & Safety
- Supply Chain and Operations Management
- Creator Economy Support
- Medical Records and Litigation Support
The company serves clients across sectors including banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal and construction.
AI Strategy Could Support Future Growth
One Point One Solutions is developing an AI-first business model supported by its GenAI and automation capabilities, domain expertise and multi-shore delivery structure. The company believes the increasing adoption of AI by enterprises could create opportunities for service providers capable of combining technology with industry-specific operational expertise.
For investors, the award highlights the company’s growing positioning in the AI-powered BPM, customer experience and automation space. However, an industry award by itself does not necessarily indicate a direct financial impact. Future growth will depend on the company’s ability to convert its AI capabilities into new contracts, higher customer adoption, improved operational efficiency and sustainable revenue growth.
Point to consider
The Best Use of AI in Customer Service award adds to One Point One Solutions’ visibility in the rapidly developing enterprise AI and customer experience market. The company’s continued investment in conversational AI, intelligent automation and analytics could help it participate in the broader shift from traditional business process management towards AI-enabled operations.
Investors should track future developments including AI-related client wins, new contracts, revenue contribution from AI and automation services, margins, customer additions and expansion of global delivery capabilities to assess the commercial impact of the company’s AI strategy.
Disclaimer: This article is based on the corporate disclosure and press release issued by One Point One Solutions Limited on August 25, 2026. The information is provided for educational and informational purposes only and should not be considered investment advice.