Hexaware Technologies Limited (NSE: HEXT, BSE: 544362) has announced the launch of a new delivery center in Cairo, Egypt, as part of its strategy to expand global operations. The facility, starting with approximately 100 professionals, will focus on serving clients in Egypt, the Middle East, and key European markets with multilingual customer experience (CX) services in Arabic, English, and major European languages. This move leverages Egypt’s robust education system, skilled workforce, and favorable time zone alignment for enhanced digital operations.
Expansion Details: AI-Driven Global Hubs
Located in one of Cairo’s leading technology parks, the center emphasizes Hexaware’s AI-led delivery model, combining automation, analytics, generative AI, and expert CX teams. Key highlights include:
- Talent Pipeline: Collaboration with local universities to build a steady supply of skilled professionals.
- Strategic Benefits: Egypt’s ecosystem supports cost-effective, high-quality IT and CX services, aligning with Hexaware’s digital-first approach.
- Growth Focus: The center aims to strengthen operational excellence and drive innovation for international clients.
This expansion is Hexaware’s latest step in building resilient global hubs, following similar moves like its Manila center in 2024.
